Worldline achieves a score of 88/100 by Gaïa Rating - improving its CSR performance by 6 points compared to last year
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Worldline achieves a score of 88/100 by Gaïa Rating - improving its CSR performance by 6 points compared to last year

Worldline achieves a score of 88/100 by Gaïa Rating - improving its CSR performance by 6 points compared to last year

Bezons, 18 December 2019 – Worldline [Euronext: WLN], the European leader in payments and transactional services, announces that it has obtained an overall score of 88/100 as part of an assessment by ESG Gaïa Rating - the rating agency that evaluates European companies on their Corporate Social Responsibility (CSR) practices.

Worldline increased this year’s score by 6 points to achieve an overall score of 88/100. Worldline is one of the most successful companies evaluated by Gaïa Rating for its responsible and sustainable practices. This impressive score allows Worldline to lead the average of companies in its sector by 30 points and recognises the consistent progress made year-on-year by the company in relation to governance, social and environmental policy and its commitment towards its external stakeholders.


In recognition of its ability to report on its social practices, Worldline achieved a score of 100/100 on "Social characteristics and practices",

Working Conditions

The quality of social dialogue and social measures negotiated in collective agreements, were awarded a score of 90/100. Gaïa Rating also acknowledged Worldline's progress in terms of well-being at work through the implementation since 2012 of surveys and action plans to improve the quality of life and well-being at work of employees.


Here Worldline scored 100/100 for its transparency in terms of climate strategy and for the implementation of a policy and objectives related to its supply of renewable energies and the reduction of greenhouse gases.

Stakeholder Relations

Worldline was awarded a score of 100/100 on Supplier Relations thanks to its sustainability policy deployed throughout its value chain. In addition, Worldline also distinguished itself for the sustainability of its portfolio of offers, including products and services with social and environmental added value.


Worldline's efforts to increase employee awareness and training in ethical conduct and responsible business practices - notably through its code of ethics and the publication of information on the number of alerts received - have borne fruit. Collectively, the initiatives have enabled the company to significantly improve its score in the field of business ethics.

In addition, as part of the implementation of the Declaration of Extra-Financial Performance (DPEF), Worldline had the opportunity, for the first time, to translate its extra-financial challenges into operational or reputation risk factors.  In particular Worldline identified 12 main extra-financial risks for which the company has set objectives and defined the associated policies and action plans to mitigate these risks.

Worldline’s Corporate Social Responsibility Officer, Sébastien Mandron, said: “The impressive rating that has been awarded to Worldline by Gaïa Rating is both a testament to the extensive work we have undertaken to put CSR at the top of our agenda.  We have strived consistently to improve our CSR performance and implemented company-wide practices which have delivered tangible results.  We will continue to review regularly our work and hope to improve our score each year.  I would like to take this opportunity to thank the many teams throughout Worldline that have turned our ambitions into a reality.”  

About Gaïa Rating:

Gaïa Rating, an EthiFinance department, specialises in the analysis and ESG (environment, social and governance) rating of SMEs and ETIs. Since 2009, Gaïa Rating has been conducting an ESG data collection campaign covering most of the SME-ETIs listed in France. Based on this information, companies are rated on their level of transparency and performance. ESG Gaïa Rating is used by leading management companies in their management processes and investment decisions.

For more information about Worldline’s CSR strategy and commitment, please read our 2018 integrated report:

About Worldline

Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline’s core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline’s activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 11,000 people worldwide, with 2018 pro forma revenue of 2.2 billion euros.

As a European leader in means of payment and transactional services, Worldline has a strong track record of knowledge and insight.  In order to share its understanding of the payments sector, Worldline regularly produces dedicated publications which provide in-depth understanding into what is a fast moving and rapidly evolving market. Below are the links to the latest versions of:


White Paper:

Worldline Press Contact