Total launches TOTAL eWallet, an innovative service station payment service in conjunction with Worldline
Barcelona, 28 February 2018 - Total, in collaboration with Worldline [Euronext: WLN], European leader in the payments and transaction services sector, launches the TOTAL eWallet, a 100% digital and connected solution to enable customers to fill up and pay for purchases through their mobile in just a few clicks. This innovation was presented at the Mobile World Congress, which brings together all the major players in the mobile sector in Barcelona from 26 February to 1 March.
TOTAL eWallet was specifically developed for TOTAL service station customers, whether professional or private, creating a fully connected service station whilst simplifying the customer experience. Thanks to this new functionality included in the Total Services app, drivers experience a simpler and smoother process. As a result, from now on, customers will be able to:
- select the right fuel through their smartphone,
- unlock the pump to help themselves,
- fill up automatically and securely,
- choose their payment method: TOTAL card, bank card, and later on third-party wallets such as Apple Pay.
- All of which without systematically needing to enter the shop or use a conventional automatic pump
“Simplifying the customer experience is at the heart of our efforts. Worldline has helped us design a service that is at the same time innovative, secure, and dynamic, and we aim for it to be available throughout our European network of service stations, both at the pump and in the shop. Our goal is to make the purchasing experience simpler, more secure and convenient. The eWallet constitutes a major milestone in our strategic aim to become an indispensable mobility service provider,” underlines Antoine Tournand, Mobility Service Provider of TOTAL Marketing & Services.
“The TOTAL eWallet attests to Worldline’s wish to support customers in their digital transformation process and to offer an entirely new buying experience for fuel in service stations”, as Vincent Roland, Director of Merchant Services at Worldline Global underlines. “By endorsing the Worldline Merchant Wallet solution, Total can offer its customers high-value services based on a fully integrated and secured purchase process”.
A pilot scheme launched in Berlin in October 2017 was able to demonstrate the pertinence of this solution, and its high added value to customers. The TOTAL eWallet will be rolled out in phases across the board within the TOTAL network in Europe, starting with Germany and Belgium.
Apart from paying at the pumps in TOTAL service stations, customers will be able to use the TOTAL eWallet to pay in the shop and in car washes. Ultimately, it will include recharging for electric vehicles.
Total Marketing & Services
The Total Marketing & Services division develops and distributes mainly petroleum-based products and all associated services. Its 31,000 employees are present in 110 countries and its products and service offers are sold in 150 countries. Total Marketing & Services welcomes over 8 million customers daily in its network of over 16,000 service stations in 65 countries. Total is the world’s 4th largest oil and gas company and the number 1 distributor of petroleum-products in Africa. Total Marketing Services operates 50 production sites worldwide where it manufactures lubricants, bitumen, fuel additives, fuels and special fluids.
Total is a multinational global energy group, one of the top oil & gas companies in the world, and a major player in low-carbon solutions. Its 98,000 staff are all committed to creating better energy that is safer, cleaner, more efficient, more innovative and accessible to all. With a presence in over 130 countries, Total does everything in its power to ensure that its business generates financial, social and environmental benefits.
Worldline [Euronext: WLN] is a world leader in the payments and transaction services sector. Worldline offers new-generation services that enable its clients to offer simple and innovative solutions to their end users. A key B2B2C player with close to 45 years’ experience, Worldline serves and contributes to the success of all businesses and public authorities in a market that is in perpetual flux. Worldline offers a unique and flexible sales model built around a complete and ever-growing portfolio, which enables it to offer complete end-to-end solutions.
Worldline’s business is based around a three-pronged approach: Merchant Services, Mobility & Web Transaction Services and Financial Services (including equensWorldline). Worldline employs over 9,400 people all over the world and its revenue is estimated at more than 1.6 billion euros per year. Worldline is an Atos Group company. worldline.com
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