Contact information for cardholders
 

            
            

        

    

    



    

    Accès aux rubriques
    





    

        

            




    

        




























The Card Stop telephone number has been replaced by: 078 170 170. 

Other number, same reflex. Read the press release.












    






    

        



























Your bank


The issuer of your card is responsible for:


    

  • the request of a card
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  • all modifications of data (address, personal data, ...)
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  • modification of the PIN code
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  • replacement of the card
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  • modification of the bank account number
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  • information concerning additional insurances
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  • modification of the spending limit
    
 
    
  
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Worldline


You can contact our customer service for:




    

  • information concerning the expenditure statement of your credit card
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  • a copy of the expenditure statement of your credit card. Use the following form in Dutch or French
    
 
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  • possible contestation of transactions on the expenditure statement of your credit card. For this purpose, use the contestation forms in Dutch or French.
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  • On the websites mijnkaart.be and macarte.be you find more contact information in Dutch and in French
    
  
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Phone: 02 205 85 85

Fax: 02 205 85 88

Monday to friday: 8:30-18:00 - Saturday: 9:00-17:00



 


Card Stop


Use Card Stop to block a stolen or lost card.


Phone: 078 170 170 (+32 70 344 344  from outside Belgium)

7/7 - 24/24

cardstop.be