Thanks to a project team mobilized and a long-term support, we can scale effectively our services. Furthermore, using the tools at our disposal, we gained autonomy including the management sound messages and opening services.
3635, portal of services for the customers of the SNCF
To achieve the 3635, Worldline had chosen the speech recognition. Through the development of a grammar of stations and cities, travelers can search for a service by stating keywords rather that make a tedious search by multiple choice. A proven vocal tuning methodology thanks to transparent agents allowed Worldline to obtain the best possible quality of service.
Today, Worldline is proud to provide customers an easy SNCF service use and accessible everywhere in France and 7j7 24:24.